The order management system begins when a client or customer gives order and ends right after receiving either their package or service. The order management system enables the business to coordinate the overall fulfilment procedure of online business, including order collection, visibility of inventory and delivery and service availability. The involved workflow can differ depending on the company’s requirements. However, a typical order management procedure is inclusive of three basic steps:
Placement
The customer orders with the help of an automated form. After which a dedicated member from the sales team would look through the details and confirm the order.
Fulfilment
An employee engaged at the warehouse is responsible for confirming the shipping information, invoice generation and order fulfilment which includes picking the order, packing the order and shipping it.
Inventory Management
The monitoring is done on the inventory levels since they keep fluctuating with the business demands.
Understanding Order Management System
An order management system for online business is a digitized way of managing the order’s lifecycle. The OMS can track the information and procedures including entry, inventory management, fulfilment and after-sales service. OMS renders transparency to both the buyers and the businesses. Businesses can now keep a tab and get more information on the inventories and customers can also keep track of when they would receive their orders.
What’s The Importance Of an Order Management System?
Order management can virtually touch every procedure and system involved in the supply chain. Most businesses would not include order management within their organization. They involve various partners like component suppliers, parts, assembly and packaging services followed by distribution centres and all of this makes it easy to lose track of visibility and keep a tab of the order. This might result in expensive manual procedures to deliver error-free orders.
The Best Features of an effective Order Management System
· Visibility
You can see the entire supply chain and separate the events to understand the potential problems and develop better processes.
· Intelligence
Tune the order management procedures to an organization’s business norms and performance objectives.
· Flexibility
Break events into exclusive work items that can be channelled to the right systems or resources.
Customer Engagement Technologies
You can give insight on the customer-facing personnel regarding customers, and back-end inventory followed by resources so they can perform the transactions efficiently.
Hopefully, you are now aware of what an online business order management system is. For more information, you can however always read about it online.
