Archived text messages can be invaluable in the event of a legal case. They are easily produced during the “e-discovery” process. They can also be used for compliance and sales purposes. Let’s look at some of the reasons why companies should archive text messages. Here are a few:
Archived text messages can prove useful if you get entangled in a legal case
Archived text messages are a vital piece of evidence in lawsuits. The popularity of text messaging means that massive amounts of content are created each day. Since these texts can be used as evidence, the legal teams should archive them for future reference. In addition, they should ensure that they’re in a format that a judge can read. This includes printing them out or having them saved to a USB flash drive.
For example, the defendant in Heath v. United States had sent a text message to Heath about a potential lawsuit. At the pre-trial hearing, the defense raised the motion for suppression of the text message, which was entered as evidence. However, the judge ruled that there was no logical argument to suppress the message. This resulted in the threatening text message being entered into evidence. The proper archiving of text messages is essential to the security of organizations and the reputation of individuals. Furthermore, archived text messages can be useful in the case of a legal dispute. Because of this, capturing text messages becomes an important aspect of data retention for companies. Here are the other reasons to archive:
Archived text messages can be produced quickly for “e-discovery”
Archiving text messages for “e-discovery” is a key part of business continuity. Text messages are unique among electronic communications because they are sent from a variety of devices with varying operating systems, and a company must determine how to preserve the data. In addition, all text messages are subject to discovery during litigation.
Text messages are an increasingly common form of communication, and many are subject to discovery requests or litigation holds. Many texts, however, are non-substantive or informal. As a result, preserving the data on the devices of employees and contractors can help prevent legal issues.
Archived text messages can be used for sales
Archiving text messages has many benefits, including helping to maintain a single, verifiable version of the truth and protecting sensitive information. It is also a good way to encourage more responsible texting. Archiving text messages also gives businesses valuable insight into how their customers behave, as well as allowing them to enforce policies and train employees and managers on appropriate texting behaviors.
Text messaging outreach has become one of the most effective methods of reaching potential clients. You can learn which messages and campaigns are working best by archiving your messages. Some services even capture critical information, like when your messages were opened and how long it took for a person to reply.
Archived text messages can be used for compliance
SMS archives are an excellent way to monitor employee communications in a business. They can be used to prove compliance with Federal regulations and to enforce internal policies. Healthcare workers need to keep records of all communications so that they can protect themselves and their patients. Unfortunately, the process of archiving text messages can be time-consuming and costly. For this reason, it is important to use an archived text messaging solution that is secure.It can help organizations meet compliance for text messages.
Most business owners recognize the importance of compliance and need to keep all company data in a secure place. The benefits of archiving text messages are numerous. By demonstrating that a policy has been implemented and maintained, a company can be more confident in its ability to comply with regulatory standards.
Archived text messages can be used for BYOD
Archived text messages can be a key tool in a BYOD (bring your own device) strategy. They are also a valuable resource for managing sensitive messages from employees and clients. Many BYOD solutions include SMS archiving, which automatically stores all text messages from a mobile device. This helps to protect sensitive business information and ensure compliance with current communications regulations. Businesses can also leverage archiving to track the behavior of their employees and clients.
While using personal devices for business has many benefits for employees, it also brings its own set of risks. One major risk is that employees may fall into personal texting habits while communicating with clients. They may also delete text exchanges on clients’ behalf. Because of these concerns, BYOD policies should be designed to ensure that employees separate their personal and business texting.
